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(t) 086 122 2871 / (f) 086 681 1039

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COMPLAINTS MANAGEMENT FRAMEWORK & PROCEDURE

We at, General Risk Administrators SA (Proprietary) Limited as agents for Guardrisk Insurance Company Limited and Infiniti Insurance Limited are committed to the establishment and maintenance of a Complaints Policy in order to comply with the Financial Advisory and Intermediary Services Act (hereinafter referred to as FAIS Act) in the resolution of complaints.

Attached please find the complaints management framework and procedure for your perusal.

Company information

General Risk Administrators SA
Menlyn Corporate Park, Block A,
Cnr Garsfontein Road and Corobay Ave,
Waterkloof Glen X11,
Pretoria,
0181

Contact details

Tel: 0861 222 871
Fax: 0866 811 039
E-mail address: admin@grsa.co.za